Onsip prepaid12/17/2023 ![]() Just know that if you need to talk with them about anything you will be sorely disappointed in the technical service and customer service experience with the employees who are imprisoned by "our procedure." This is a warning and for the trouble and loss they've caused me I hope many will read this and not only avoid them but cancel service with them. ![]() I would go on to describe my actual issues but it is not worth my time anymore. They have failed in the areas of communication, reliability, empathy, response time, being solution-oriented, allowing escalation of complaints, response from escalation, customer experience, true customer care, and competence. Worst conversion/integration of companies and technologies that I have personally experienced in 40 years. I don't understand how they will keep customers after they royally botched this transition with Impact Telecom, and it's now August 2019, months after things should be going so well that it's unnoticeable. I'm concerned about my blood pressure after being on the phone with them every single day this week - about two technical problems as yet unsolved and no communication about. I have decided, yesterday, to switch and leave this unconscionably poor service behind, after maybe 12 years. Not everybody will call them about it either because it takes too long and is too much trouble, as noted. It's a shame that it's true for even one more person, let alone all those who won't bother to write about it. Someone else commented that they just don't care. YOU KILLED my customer LOYALTY to LINGO!!! Good Riddens! Dennis 92 I recommend you start looking for another job because the LEFT HAND isn't talking to the RIGHT HAND!! This is BY FAR the WORST customer service incident I have ever had!! Two months of back and forth and finally today I am told that the current equipment purchased by Impact isn't compatible with the Time Warner Cable equipment I am using. I have spoken with Sarah, Sierra, Sarah, Sierra, Brooklyn, Jeane, Asha, Kari, Autumn, Cody, and Vanessa R (Supervisor) If you see this post. The second time they even lied about shipping the equipment. I have had no less than 2 different Trouble Id's and they have sent me 2 different pieces of equipment. Instead of getting to the bottom of my problems. I was Happy because I only had to call customer service 1 time in that span and they sent me new equipment and everything was back on line quickly! I have spoken with no less than 10 people at IMPACT-LINGO in the last 2 months and I honestly feel bad for the employees who work there. I was a Happy LINGO customer for 10+ Years.
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